|Customer Grievance Redressal Officer
Level 1 - Branch Level
In case of grievances, the Member may contact the Branch Manager of the Branch concerned. If the grievance is not addressed, the Member may contact the Area Manager concerned, whose mobile no. is displayed in the Branch premises.
Level 2 - Customer Grievance Help Desk -Toll free no 1800-120- 8868
If the Member still feels that the grievance has not been addressed to her satisfaction, she may get in touch with Grievance Help Desk Officer Mr. Hanumantha Naik through the Toll free no 1800-120- 8868 at Head office.
Level 3 - Customer Grievance Redressal Officer
If you are not satisfied with the response received from customer Grievance Help Desk or if you don’t receive a response within 3 working days, you can call or write to Grievance Redressal Officer. You will receive a response within 5 working days of Grievance Redressal Officer receiving the complaint.
Mr. Pushparaj. D , Accounts Assistant Manager
Samasta Microfinance Limited,
No.418 1/2, A 4th Cross 6th Main,
Wilson Garden Bangalore – 560027
You can also lodge the complaint with Microfinance Institutions Network ( MFIN) in their Toll free Number - 1800 - 270 - 0317
Level 4 - RBI - General Manger ( DNBS )
If your complaint is not redressed within a period of one month, you (customer) can appeal to:
The General Manager
Dept. of Non-Banking Supervision (DNBS)
Reserve Bank of India
Regional Office 10/3/8,
Bangalore - 560001
• Complaints will be assigned a unique reference number which will be communicated to the complainant along with an appropriate turnaround time. In case the resolution needs additional time, an interim response shall be sent to the complainant.
• All complaints shall be monitored and marked as closed only after resolution of the customer grievance.
• Write to the Grievance Redressal cell at the Head office.
• Improve processes and systems towards better customer experience by taking cognizance of customer feedback and Complaints